Responsible Gambling

At Richman Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

Richman Casino operates in accordance with Australian gambling regulations and is dedicated to promoting responsible gambling practices. We actively support initiatives that protect vulnerable individuals, including minors and those experiencing gambling-related harm.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Find it difficult to stop or cut back on gambling
Gamble to escape stress, anxiety, or depression
Lie to family or friends about your gambling habits
Borrow money or sell possessions to fund gambling
Feel restless or irritable when not gambling
Chase losses in an attempt to win back money
Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Tools to Help You Stay in Control

Richman Casino provides a range of responsible gambling tools available directly through your account. You can access these tools at any time by contacting our support team or visiting your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately and increased only after a 7-day cooling-off period.

Loss Limits

Restrict the maximum amount you are willing to lose over a set period. This helps you manage your bankroll and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic reminders that notify you of how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to access your account for gambling purposes.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Richman Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.

To activate self-exclusion, please contact our Responsible Gambling team at [email protected] or call us at 1800 RICHMAN (1800 742 462), available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.

Visit www.betstop.gov.au to register or learn more.

Protection of Minors

Richman Casino strictly prohibits gambling by persons under the age of 18. We conduct age verification checks on all new accounts and reserve the right to request additional identity documents at any time. If we suspect that a minor has accessed our platform, the account will be immediately suspended and all funds will be withheld pending investigation.

We recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. The following tools can help:

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online
Free counselling and support for Australians affected by gambling.
Phone: 1800 858 858
Website: www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention services.
Phone: 13 11 14
Website: www.lifeline.org.au
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Phone: 1300 22 4636
Website: www.beyondblue.org.au
MensLine Australia
Professional telephone and online support for men.
Phone: 1300 78 99 78
Website: www.mensline.org.au
Gamblers Anonymous Australia
Peer support groups for people with gambling problems.
Website: www.gamblersanonymous.org.au

Tips for Gambling Responsibly

Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Treat gambling as entertainment, not a source of income
Take regular breaks and do not gamble for extended periods
Do not gamble when you are upset, stressed, or under the influence of alcohol
Balance gambling with other leisure activities
Never chase your losses
Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available around the clock to assist you with any concerns, tool activations, or self-exclusion requests.

Email: [email protected]
Phone: 1800 RICHMAN (1800 742 462) — available 24/7
Live Chat: Available on our website 24 hours a day, 7 days a week

This Responsible Gambling policy was last updated on 1 June 2026. Richman Casino reserves the right to update this policy in accordance with changes to Australian gambling legislation and industry best practices.